These customers are talking about Mike Smith, a man who’s been delivering Shelter Works prefabricated shelters for the last 14 years. Because Shelter Works believes that outstanding customer service should be pervasive throughout their process–all the way through delivery and installation. Mike has been a vital part of Shelter Works’ extended team of premiere delivery partners, delivering the majority of Shelter Works prefabricated shelters since 2003.
Tracy Switzer, President of Shelter Works, and Mike hit it off immediately and found that they had common philosophies, values, and ethics of their respective areas of work. Mike explained, “I like the quality of the buildings and found that you couldn’t find nicer folks than the people at Shelter Works. That matched with my values for what I do… I like people! I try to be a smiling face, have a clean truck, be polite, pleasant and on time when I deliver something.”
That approach to every delivery ensures that Shelter Works’ customer service values are upheld during the early phases of product design and construction are just as prevalent during the final phase of delivery.
Mike and his wife Martha (who does all of the paperwork and billing) started White Ram Trucking with a pickup truck and one trailer. Over the years, his stepson joined the business, and they have added two more specialty trailers to ensure that each shelter arrives in great shape.
Because he has delivered Shelter Works prefabricated shelters to every corner of the country, he has a lot of unusual delivery stories to tell. When asked about some of the most challenging situations, Mike talked about getting the buildings across narrow bridges and delivering to well sites at the end of lonely, bumpy county roads: